CSAE Policy
This page hosts Floert’s published CSAE policy (originally for the Heartbeater app, package com.heartbeater.app). Floert applies a zero-tolerance standard for child sexual abuse and exploitation across its products, including Fantom Set List Buddy.
1. Policy Statement
Heartbeater is committed to providing a safe, respectful environment for all users. We have zero tolerance for child sexual abuse and exploitation (CSAE) content or behavior. This policy outlines our comprehensive approach to preventing, detecting, and responding to CSAE-related incidents.
Our commitment: We are dedicated to creating a safe space for adult users to discover compatible people nearby while maintaining the highest standards of safety and privacy protection.
2. App Overview
Heartbeater is a proximity-based social discovery app that uses Bluetooth Low Energy (BLE) to help users discover compatible people nearby. The app is designed for adults and includes features for:
- Discovery — finding nearby users through BLE proximity
- Profiles — user profile creation with age and interest preferences
- Blocking — blocking and reporting functionality
- Privacy — privacy-focused peer-to-peer communication
Fantom Set List Buddy is a music utility for editing Roland Fantom set lists. It has no social networking, chat, UGC feeds, or user-to-user messaging.
3. Age Verification and User Safety
3.1 Age Requirements
- Minimum age: 18 years old
- Age verification: users must provide their age during profile setup
- Age range filtering: users can set age preferences for discovery
- No minor access: the app is not intended for users under 18
3.2 User Safety Features
- Blocking system — users can block inappropriate users
- Reporting system — multiple reporting options for inappropriate behavior
- Content filtering — ability to filter out inappropriate content
- Privacy controls — users control their visibility and discovery settings
4. Content Moderation and Safety Measures
4.1 Proactive Safety Features
- User blocking: immediate blocking of problematic users
- Content filtering: filter inappropriate emoji/code combinations
- Report system: easy reporting of inappropriate behavior
- Safety mode: emergency safety feature with triple-tap activation
4.2 Content Guidelines
- No explicit content: the app does not support image, video, or explicit text sharing
- Limited communication: only emoji and 3-letter code combinations
- No private messaging: no direct messaging capabilities
- Public discovery only: all interactions are proximity-based and public
4.3 Technical Safeguards
- BLE-only communication: no internet-based messaging
- Local data storage: user data stored locally on device
- No cloud storage: no centralized content storage
- Ephemeral IDs: rotating identifiers for privacy
5. Reporting and Response Procedures
5.1 User Reporting
Users can report inappropriate behavior through:
- Block & report: immediate blocking with report submission
- Report only: report without blocking
- Email reports: automatic email generation for serious incidents
- Local storage: reports saved locally for user records
You can also email [email protected].
5.2 Report Categories
- Inappropriate behavior
- Harassment
- Spam or fake profiles
- Underage users
- Other violations
5.3 Response Procedures
- Immediate action: user is blocked from reporter’s view
- Report storage: incident logged locally on device
- Email notification: report sent to designated email if available
- Follow-up: user can unblock if the situation is resolved
6. Data Protection and Privacy
6.1 Data Minimization
- Minimal data collection: only essential profile information
- Local storage: all data stored locally on the user’s device
- No cloud sync: no centralized data storage
- Ephemeral communication: BLE signals are temporary and local
6.2 Privacy by Design
- No personal information: no real names, addresses, or contact details
- Rotating identifiers: BLE IDs change regularly for privacy
- User control: users control their visibility and data
- Data deletion: users can clear all data at any time
See also the Privacy Policy.
7. Technical Implementation
7.1 BLE Security
- Encrypted communication: BLE advertising uses encrypted payloads
- Local-only: no internet communication for peer discovery
- Privacy-first: no tracking or location logging
- Secure storage: local data encrypted on device
8. Compliance and Monitoring
8.1 Regular Reviews
- Policy updates: regular review and updates of safety policies
- Feature audits: ongoing review of app features for safety
- User feedback: monitoring user reports and feedback
- Technical updates: regular security and safety updates
8.2 Legal Compliance
- Compliance with local CSAE laws and regulations
- Adherence to App Store and Google Play Store policies
- Following international CSAE prevention standards
- Policy updates as laws and standards evolve
9. User Education and Awareness
9.1 Safety Information
- Built-in help explaining safety features
- Clear terms regarding appropriate use
- Guidance on safe social interaction
- Clear instructions on how to report issues
9.2 Community Guidelines
- Guidelines for appropriate / respectful behavior
- Instructions on respecting others’ privacy
- Emphasis on personal safety in social interactions
- Encouraging users to report inappropriate behavior
10. Contact Information
Safety reports: [email protected] — within 24 hours for safety-related reports; handled confidentially with appropriate follow-up.
General support: same email · Facebook group · Discord where published · documentation in-app and on this site.
11. Policy Updates
This policy is reviewed and updated regularly to ensure continued effectiveness in preventing CSAE. Users will be notified of significant policy changes through app updates and in-app notifications where applicable.
Important: This policy is designed to ensure Heartbeater provides a safe, respectful environment for all users while maintaining the app’s core functionality of proximity-based social discovery.